Shipping Policy
Last updated: June 26, 2026
This Shipping Policy explains how orders from Parker & Lane New York are processed, shipped, and delivered. Please read it carefully before placing an order.
By placing an order on our website, you agree to the terms outlined below.
1. Where We Ship
We currently ship to customers within the United States.
Additional shipping destinations may be added in the future and will be displayed at checkout when available.
If your location is not available at checkout, we are unfortunately unable to ship to you at this time.
For questions about shipping availability, please contact us at:
support@parkerandlane-newyork.com
2. Processing Time
Most orders are processed within 24 hours after order confirmation, excluding weekends and public holidays.
During busy periods, such as major sales, holiday seasons, or product launches, processing may take slightly longer.
Once your order has been processed, it will be dispatched and you will receive a shipping confirmation email with tracking information, where available.
3. Estimated Delivery Times
After processing, your order will be dispatched, and delivery generally takes 7–10 working days.
Please note that delivery times are estimates and may vary due to factors outside our control, including:
- Carrier delays
- High seasonal order volume
- Severe weather
- Public holidays
- Incorrect or incomplete shipping addresses
- Delivery issues with local carriers
- Other events beyond our reasonable control
If we become aware of a significant delay affecting your order, we will contact you by email.
4. Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your purchase.
The final shipping cost may depend on your order value, delivery location, available promotions, and selected shipping method.
If we offer free shipping, discounted shipping, or minimum-spend shipping promotions, these will be clearly displayed on our website or at checkout.
5. Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and tracking link, where available.
You can track your order through:
- The tracking link in your shipping confirmation email
- Your order status page, where available
- The carrier’s website using your tracking number
Tracking updates may take 24–72 hours to appear after your order has been dispatched.
If your tracking number does not update immediately, this does not necessarily mean your order has not shipped. Some carriers only update tracking once the package reaches a sorting facility or local carrier network.
6. Shipping Origin
Orders may be shipped from our fulfillment partners, warehouses, manufacturers, or supplier network.
Depending on product availability and logistics, your order may ship from within the United States or from an international fulfillment partner.
The estimated delivery times shown in this Shipping Policy are designed to account for our standard fulfillment process.
If your order contains multiple items, they may be shipped separately and may arrive in separate packages.
7. Customs, Duties, and Import Fees
For most orders shipped within the United States, customers should not be required to pay additional fees upon delivery.
However, in rare cases where an order is fulfilled from an international location, the package may be subject to customs processing, import duties, taxes, or carrier handling fees.
Unless otherwise stated at checkout, any import duties, taxes, customs fees, or carrier fees charged by authorities or carriers are the responsibility of the customer.
We are not able to mark packages as “gift” or declare a false value on customs documents.
8. Delivery Issues
Tracking shows “delivered,” but you did not receive your package
If your tracking information shows that your package was delivered but you have not received it, please take the following steps first:
- Check your mailbox, front door, porch, lobby, mailroom, or any safe delivery location.
- Ask household members, neighbors, building staff, or reception if they accepted the package.
- Check for any delivery notice from the carrier.
- Contact the carrier directly using your tracking number.
If the package still cannot be located after 5 working days, please contact us at:
support@parkerandlane-newyork.com
We will help you investigate the issue with the carrier.
Order delayed beyond the estimated delivery window
If your order has not arrived within the estimated delivery window, please check your tracking link first.
If your order has not arrived within 20 working days after dispatch, contact us at:
support@parkerandlane-newyork.com
We will review the tracking information and may open an investigation with the carrier.
Depending on the outcome, we may offer a replacement, store credit, or refund, where appropriate.
Damaged on arrival
If your package or product arrives damaged, please contact us within 14 days of delivery.
Please include:
- Your order number
- Clear photos of the damaged item
- Clear photos of the packaging
- A short explanation of the issue
Send this information to:
support@parkerandlane-newyork.com
Once reviewed, we may offer a replacement, refund, or another suitable solution.
9. Address Accuracy
It is your responsibility to provide a complete, accurate, and current shipping address at checkout.
We are not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete address information.
Please make sure your shipping address includes all required details, such as:
- Full name
- Street address
- Apartment, unit, or suite number, if applicable
- City
- State
- ZIP code
- Phone number, if required by the carrier
If you notice an error in your shipping address after placing your order, contact us immediately at:
support@parkerandlane-newyork.com
We can usually update the address only if the order has not yet been processed or dispatched.
Once an order has shipped, we may not be able to change the delivery address.
10. Failed Delivery or Refused Packages
If a package cannot be delivered because:
- The shipping address was incorrect or incomplete
- The customer refused delivery
- The customer failed to collect the package from a pickup point
- The carrier could not access the delivery location
- The package was returned to sender
Then the package may be returned to our fulfillment partner or carrier facility.
In these cases, we may deduct the original shipping cost, return shipping fees, carrier fees, or other costs from any refund, where permitted by law.
If you would like the package to be re-shipped, you may be responsible for the new shipping cost.
11. Lost Packages
If your tracking information has not updated for 10 or more working days and your package has not been delivered, please contact us at:
support@parkerandlane-newyork.com
We will review the tracking details and may open an investigation with the carrier.
If the package is confirmed lost, or if it remains undelivered after a reasonable investigation period, we may offer a replacement, store credit, or refund, depending on the situation.
12. Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible at:
support@parkerandlane-newyork.com
We can only make changes or cancel an order if it has not yet been processed or dispatched.
Once an order has been processed, shipped, or handed over to a fulfillment partner or carrier, we may no longer be able to cancel or modify it.
13. Split Shipments
If your order contains multiple items, your items may ship separately.
This may happen when items are fulfilled from different locations, warehouses, or suppliers.
If your order is split into multiple shipments, you may receive more than one tracking number.
You will not be charged additional shipping fees for split shipments unless clearly stated at checkout.
14. Incorrect, Missing, or Incomplete Items
If you receive the wrong item, an incomplete order, or an item is missing from your package, please contact us within 14 days of delivery at:
support@parkerandlane-newyork.com
Please include:
- Your order number
- A description of the issue
- Photos of the package and items received
We will review the issue and provide a suitable solution, which may include a replacement, refund, or store credit.
15. Contact Us
For any shipping-related questions, delivery issues, or concerns, please contact us at:
Parker & Lane New York
Email: support@parkerandlane-newyork.com
We aim to respond within 24–48 hours on working days.