Terms and Conditions
Last updated: June 26, 2026
These Terms and Conditions (“Terms”) govern your use of the website parkerandlane-newyork.com (“Website”) and any purchase you make from Parker & Lane New York (“we,” “our,” or “us”).
Please read these Terms carefully before using our Website or placing an order. By accessing our Website, browsing our products, or placing an order, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our Website or purchase from us.
1. Definitions
For the purposes of these Terms:
- “We,” “our,” or “us” refers to Parker & Lane New York.
- “You,” “your,” or “customer” refers to any individual who visits our Website or places an order.
- “Website” refers to parkerandlane-newyork.com.
- “Order” refers to a request submitted through our Website to purchase one or more products.
- “Product(s)” refers to the clothing, accessories, and related items offered for sale on our Website.
- “Working day” means Monday to Friday, excluding U.S. public holidays.
- “Contract” means the agreement formed when we accept your order in accordance with these Terms.
2. Use of the Website
You may use our Website to browse and purchase products for personal, non-commercial use.
You agree not to use our Website:
- For any unlawful purpose
- To violate any applicable law or regulation
- To infringe the rights of others
- To upload or transmit harmful code, malware, or spam
- To interfere with the security or operation of the Website
- To copy, reproduce, or commercially exploit our content without permission
To place an order, you must be at least 18 years old or have permission from a parent or legal guardian.
We reserve the right to refuse service, cancel orders, limit quantities, suspend accounts, or restrict access to our Website at our discretion, especially in cases of suspected fraud, abuse, unauthorized resale, or violation of these Terms.
3. Order Acceptance
Placing an order on our Website means you are making an offer to purchase the selected products at the price and terms shown at checkout.
After placing an order, you may receive an automatic order confirmation email. This email confirms that we have received your order, but it does not guarantee acceptance of your order.
Your order is accepted when we process and dispatch it or send you a shipping confirmation email.
We reserve the right to cancel or refuse any order for reasons including, but not limited to:
- The product is unavailable or out of stock
- Payment cannot be verified or authorized
- Shipping information is incomplete or inaccurate
- We suspect fraud, abuse, or unauthorized activity
- There is an error in pricing, product details, or availability
- We are unable to ship to your location
If we cancel an order after payment has been taken, we will issue a refund to the original payment method.
4. Product Information
We make reasonable efforts to display product information accurately, including descriptions, colors, sizes, materials, images, and availability.
However, we do not guarantee that product images, colors, or details will appear exactly the same on every device or screen. Slight variations may occur due to photography, lighting, manufacturing differences, or display settings.
Sizing information is provided as a guide only. Please review the product description and size guide carefully before placing an order.
Product availability is not guaranteed until your order has been accepted and processed.
5. Pricing and Payment
All prices on our Website are displayed in U.S. Dollars (USD) unless otherwise stated.
Prices do not include shipping costs unless clearly stated. Shipping costs, taxes, discounts, and any available promotions will be shown at checkout before you complete your order.
Payment is required in full at the time of purchase.
We may accept payment methods such as:
- Visa
- Mastercard
- American Express
- Discover
- Apple Pay
- Google Pay
- PayPal
- Klarna, Afterpay, Shop Pay Installments, or other payment options where available
- Any other payment method displayed at checkout
Payment providers may have their own terms, conditions, privacy policies, and approval requirements. We are not responsible for payment provider decisions, declined transactions, installment approvals, fees, or payment delays.
We do not store full credit card or bank account details on our own servers.
6. Pricing Errors
We reserve the right to correct any errors, inaccuracies, or omissions on our Website at any time.
If a product is listed at an incorrect price or with incorrect information due to a typographical error, technical issue, supplier error, or system error, we reserve the right to cancel or refuse the affected order.
If your order is cancelled due to a pricing or product information error and payment has already been taken, we will issue a refund to the original payment method.
7. Shipping and Delivery
We currently ship to customers within the United States.
Most orders are processed within 24 hours after order confirmation, excluding weekends and public holidays.
After processing, your order will be dispatched, and delivery generally takes 7–10 working days.
Delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to:
- Carrier delays
- High seasonal order volume
- Public holidays
- Weather conditions
- Incorrect or incomplete shipping information
- Customs or import processing, where applicable
- Other events outside our reasonable control
Once your order has shipped, you will receive a shipping confirmation email with tracking information, where available.
Tracking updates may take 24–72 hours to appear after dispatch.
If your order has not arrived within 20 working days after dispatch, please contact us at:
support@parkerandlane-newyork.com
We will review your order and tracking information and help investigate the issue.
For more detailed information, please review our Shipping Policy.
8. Shipping Address
You are responsible for providing a complete, accurate, and current shipping address at checkout.
We are not responsible for delays, failed deliveries, returned packages, or lost orders caused by incorrect or incomplete shipping information.
If you notice an error in your shipping address after placing an order, please contact us immediately at:
support@parkerandlane-newyork.com
We can only update the shipping address if your order has not yet been processed or dispatched.
Once an order has been shipped, address changes may no longer be possible.
9. Risk of Loss
Risk of loss or damage passes to you once the order has been delivered to the shipping address provided at checkout.
If tracking shows that your order was delivered but you did not receive it, please first check your mailbox, porch, lobby, building reception, mailroom, neighbors, or any safe delivery location.
If the package still cannot be located after 5 working days, contact us at:
support@parkerandlane-newyork.com
We will help investigate with the carrier where possible.
10. Customs, Duties, and Import Fees
Most orders shipped within the United States should not require additional fees upon delivery.
However, in certain cases, products may be fulfilled from international warehouses, suppliers, or fulfillment partners.
Where applicable, customs duties, import taxes, carrier handling fees, or other charges may be imposed by customs authorities or delivery carriers. Unless clearly stated otherwise at checkout, these charges are the responsibility of the customer.
We cannot mark packages as “gift” or declare a false value on customs documents.
11. Returns and Refunds
Our Refund and Return Policy is published on our Website and forms part of these Terms.
Unless otherwise stated in the Refund and Return Policy:
- Return requests must be made within 30 days of delivery
- Items must be unworn, unused, unwashed, undamaged, and in their original condition
- Items must be returned with original tags, packaging, and any included accessories where applicable
- Refunds are issued to the original payment method
- Shipping fees may be non-refundable unless the item is defective, damaged, or incorrect
- Customers may be responsible for return shipping costs unless otherwise stated
Certain items may be excluded from returns for hygiene, safety, final sale, personalization, or other reasons clearly stated on the product page or in the Refund and Return Policy.
We reserve the right to refuse returns that do not meet our return conditions.
12. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at:
support@parkerandlane-newyork.com
Please include:
- Your order number
- A description of the issue
- Clear photos of the item
- Clear photos of the packaging, if damaged
Once reviewed, we may offer a replacement, refund, store credit, or another suitable solution depending on the situation.
We may request that the item is returned before a refund or replacement is issued.
13. Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible at:
support@parkerandlane-newyork.com
We can only change or cancel an order if it has not yet been processed, dispatched, or handed over to a fulfillment partner or carrier.
Once an order has been processed or shipped, we may no longer be able to cancel or modify it.
14. Promotions, Discounts, and Gift Cards
Promotional codes, discounts, and special offers are subject to their own terms and conditions.
Unless otherwise stated:
- Discounts cannot be combined
- Discounts cannot be applied retroactively after an order has been placed
- Promotional codes may expire at any time
- Some products may be excluded from promotions
- We reserve the right to cancel or refuse promotions in cases of abuse, fraud, or technical error
Gift cards, where offered, may be subject to additional terms displayed at the time of purchase.
15. User Accounts
You may have the option to create an account on our Website.
You are responsible for keeping your account login details secure and for all activity that occurs under your account.
You agree to provide accurate, current, and complete account information.
We reserve the right to suspend or terminate accounts where we suspect fraud, misuse, unauthorized access, or violation of these Terms.
16. Intellectual Property
All content on our Website, including text, images, product photos, graphics, logos, icons, design elements, layout, videos, and branding, is owned by us or our licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not copy, reproduce, distribute, modify, display, sell, or use any Website content for commercial purposes without our prior written permission.
The name Parker & Lane New York, our branding, and any related logos or designs may not be used without our permission.
17. User-Generated Content
If you submit, upload, tag, or share reviews, photos, videos, testimonials, comments, or other content related to Parker & Lane New York, you grant us permission to use, repost, display, reproduce, edit, and share that content for marketing, advertising, social media, website, and promotional purposes, where permitted by law.
You confirm that any content you provide:
- Is your own original content or you have the right to share it
- Does not infringe the rights of any third party
- Is not unlawful, offensive, misleading, or harmful
If you want us to remove user-generated content you submitted or tagged us in, contact us at:
support@parkerandlane-newyork.com
18. Privacy
Your use of our Website and our handling of your personal information are governed by our Privacy Policy.
By using our Website or placing an order, you acknowledge that we may collect, use, and share your information as described in our Privacy Policy.
Please review our Privacy Policy for more information.
19. Prohibited Uses
You agree not to use our Website, products, or services:
- For any unlawful purpose
- To violate any applicable laws or regulations
- To infringe upon our intellectual property or the rights of others
- To submit false, misleading, or fraudulent information
- To interfere with Website security or functionality
- To attempt unauthorized access to our systems
- To scrape, copy, or extract Website content without permission
- To place fraudulent orders or abuse promotions
- To harass, abuse, insult, harm, defame, or discriminate against others
We reserve the right to terminate or restrict your access to our Website if you violate these Terms.
20. Disclaimer of Warranties
Our Website and products are provided on an “as available” basis.
We make reasonable efforts to ensure that our Website operates properly and that product information is accurate. However, we do not guarantee that:
- The Website will always be available, uninterrupted, secure, or error-free
- Product descriptions, images, or availability will always be complete or current
- Any defects or errors will be corrected immediately
- The Website will be free from viruses or harmful components
Nothing in these Terms affects any rights you may have under applicable consumer protection laws.
21. Limitation of Liability
To the fullest extent permitted by law, Parker & Lane New York will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our Website, products, or services.
This includes, but is not limited to:
- Loss of profits
- Loss of revenue
- Loss of data
- Loss of business opportunity
- Website interruptions
- Delivery delays outside our control
- Carrier errors
- Third-party payment provider issues
- Supplier or fulfillment delays outside our reasonable control
To the fullest extent permitted by law, our total liability for any claim related to an order will not exceed the amount you paid for that order.
Nothing in these Terms excludes or limits liability where it cannot be excluded or limited under applicable law.
22. Force Majeure
We are not responsible for delays or failures caused by events outside our reasonable control, including but not limited to:
- Natural disasters
- Severe weather
- War or civil unrest
- Terrorism
- Pandemics or public health emergencies
- Government action
- Labor strikes
- Carrier disruptions
- Supplier delays
- Customs delays
- Power outages
- Internet or telecommunications failures
- Technical failures outside our reasonable control
If a force majeure event affects your order, we will take reasonable steps to notify you and resolve the issue as soon as possible.
23. Third-Party Links and Services
Our Website may include links to third-party websites, apps, payment providers, social media platforms, shipping carriers, or other services.
We are not responsible for the content, accuracy, privacy practices, policies, or actions of third-party websites or services.
Your use of third-party services may be governed by their own terms and privacy policies.
24. Complaints
If you have a complaint about your order, our products, or your experience with us, please contact us first at:
support@parkerandlane-newyork.com
Please include:
- Your order number, if applicable
- A clear description of the issue
- Any relevant photos, screenshots, or documents
We aim to respond within 24–48 hours on working days and will do our best to resolve the issue fairly.
25. Governing Law
These Terms are governed by and interpreted in accordance with the laws of the State of New York, to the extent permitted by applicable law.
Nothing in these Terms limits any mandatory rights you may have under applicable consumer protection laws in your state of residence.
26. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business, Website, products, services, or legal requirements.
When we update these Terms, we will update the “Last updated” date at the top of this page.
Your continued use of our Website after updated Terms are posted means you accept the updated Terms.
27. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will remain in full force and effect.
The invalid or unenforceable provision will be interpreted or replaced in a way that most closely reflects the original intent, to the extent permitted by law.
28. Contact Us
For questions about these Terms, your order, or our Website, please contact us at:
Parker & Lane New York
Email: support@parkerandlane-newyork.com
We aim to respond within 24–48 hours on working days.